Christmas Banner | Paul's Automotive
Baltimore Location
Call Us Today:
(410) 324-7155
6318 Falls Road , Baltimore, MD 21209
Mon - Fri: 8:00 AM - 5:00 PM
Paul's Automotive - York Road
Call Us Today:
(443) 318-7995
11000 York Road , Cockeysville, MD 21030
Mon - Fri: 8:00 AM - 5:00 PM

Baltimore & Cockeysville Auto Repair

396 reviews
5

Paul assessed an old BMW of ours and helped us decide if it was worth repairing. Wil go to him again. Julia

Thank you for choosing us, Julia. We're glad to hear that Paul was able to help you make an informed decision about your BMW. We appreciate your feedback and look forward to seeing you again in the future.

- Paul's Automotive - York Road
5

Very nice experience. Took my vehicle in at exactly the appointment time and was done in about 40 minutes. Will definitely be back again. They also appear to be very trustworthy which is a trait that I haven't experienced much especially when making a profit is involved.

Thank you for taking the time to share your experience, Kenneth! We're thrilled to hear that your visit was pleasant and exceeded your expectations. At our shop, we pride ourselves on providing trustworthy and efficient service. Your kind words mean a lot to us, and we look forward to serving you again in the future!

- Baltimore Location
5

Great shop! My transmission on my Nissan was acting up while I was on 695, so I pulled off right away and looked for the nearest shop. They took me in, even when they were busy, and got back to me right away. Unfortunately, I needed a new car, but they allowed me to leave my car overnight until I could get a tow truck. Super accommodating and nice! I highly recommend this place.

Thank you for the 5-star review, Raegan! We're glad we could help, even though the outcome wasn't what we hoped for. We're always here to assist, and we appreciate the recommendation.

- Baltimore Location
5

Took truck in for check engine light and entertainment console issues. Feared major electrical work. Paul and his team quickly diagnosed the engine issue and the separate radio issues, worked with our extended warranty company over the coverages, and completed the work quickly. Truck runs better than it has in a year!!! Thanks Paul’s Automotive!!!

Thank you for taking the time to leave us such a glowing review, Mike! We're thrilled to hear that you had a positive experience with us and that we were able to address your concerns quickly and efficiently. It's always our goal to provide top-notch service and get our customers back on the road in no time. We appreciate your kind words and look forward to serving you again in the future!

- Baltimore Location
5

Paul's is a great shop with solid mechanics. If he doesn't know about a service related issue he communicates that and does the research to solve it. Both he and the staff are communicative in the process and have a better sense of humor than 99% of automotive professionals I've dealt with. They are fairly priced with no hidden fees or "extra" worked charged. I'll return with my vehicle's needs without hesitation.

Thank you Christopher for choosing Paul's and for the fantastic review! We're thrilled to hear that you had a positive experience with us. Our team takes pride in providing excellent service and transparent pricing. We look forward to serving you again in the future!

- Baltimore Location
5

very honest and fair plus he shows and proves and no pressure

Thank you, Larry, for sharing your experience with us. We're delighted to hear that you found our service to be honest, fair, and pressure-free. Customer satisfaction is our top priority, and we're always here to provide you with the best possible experience.

- Baltimore Location
5

Paul is a great guy who knows & delivers exceptional customer service! I brought in 2015 used subaru Outback for a pre-purchase inspection. Got a details report w/images. The vehicle failed 1st MD state inspection due to rusted rotors. I learned that the rusted rotors were never replaced even though it passed the 2nd state inspection!🤔 Hmm...I wonder how that happen??? Obviously, the dealer knows someone and never had it looked at for the 2nd inspection. Probably, just a phone call and a few bucks. Additionally, the new brakes were just slapped on w/o cleaning up the rust, which has damaged the brakes, and they need to be replaced too. There are a few other items to tend too, overall not too bad. I am looking forward to returning to have Paul's Automotive complete the work1👍

Thank you, Tina! We appreciate your trust in us. We're glad you had a positive experience with Paul and that you found value in our pre-purchase inspection. We look forward to addressing the remaining issues and providing you with top-notch service again in the future.

- Baltimore Location
5

Thank you for your five-star rating, Katalina! We're thrilled to hear that you had a positive experience with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again!

- Baltimore Location
5

Paul is great to communicate with, and provide quality service at a good price. High recommend. I use him for all my family cars, old and new. - Zach

Thank you for the 5-star review, Zach! We're happy to hear that you consistently receive quality service from Paul. Your high recommendation means a lot to us. We look forward to continuing to provide excellent car care for you and your family.

- Baltimore Location
4

They fixed a hard to diagnose problem with my brakes. While they had the car, they also fixed an annoying problem with opening my windows without even mentioning it.

Thank you, Joanna, for choosing our service! We aim to go above and beyond what is expected. We're glad we were able to diagnose and fix the brake issue for you. Your satisfaction is important to us. If you have any future concerns or questions, please don't hesitate to reach out.

- Baltimore Location
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